Privacy Policy for Robi Health Plus
Notice of Health Information Privacy Practices
Robi Health Plus ("us", "we", or "our"):http://healthplus.life (the "Site") & the “Robi Health Plus” app available in play store. This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of the site & app. We use your personal information only for providing and improving the site & app. By using the site & app, you agree to the collection and use of information in accordance with this policy.
This Privacy Policy summarizes the health information Robi Health Plus and Doctors may collect or receive in connection with your use of the Platform, and describes how the personal data such as personal information, may be used and shared, and your choices regarding this data.
The PLATFORM constitutes a technology platform that facilitates healthcare and health-related services by Registered Medical the Doctor (“the Doctor” or “Medical Service Provider”) to patients, with the assistance of healthcare workers/professional, if any, using information and communication technologies (“the Services”). The Doctors who deliver Services through Robi Health Plus are independent medical practitioners registered with the Bangladesh Medical and Dental Council, and they are under professionally responsibility to maintain strict confidentiality of the health information.
How is patient privacy protected?
As a trusted partner in facilitating online medical and clinical/consultation services by Doctors through the Platform (collectively referred to as "us", "we", "our"), we understand that information about you and your health is personal. Because of this, we strive to maintain the confidentiality of your health information. We continuously seek to safeguard that information through administrative, physical and technical means, and otherwise abide by applicable national and district guidelines.
How do we use and disclose health information?
We may use and disclose your health information for the normal business activities, the purposes described in the Informed Consent and in case of any emergency situation related to you that the law sees as falling in the categories of patient management, payment and healthcare operations. Below we provide examples of those activities, although not every use or disclosure falling within each category is listed:
Patient Management – We keep a record of the Health Information you provide us. This record may include your test results, diagnoses, medications, your response to medications or other therapies, and information we learn about your medical condition through the online Services. We may disclose this information so that other doctors, can meet your healthcare needs.
Health care Operations – Health information is used to improve the services we provide, to train staff, for business management, quality assessment and improvement, and for customer service. For example, we may use your health information to review our treatment and services and to evaluate the performance of Doctors providing services to you.
Video call – The consultation is provided by the doctor on a video call. The video call is encrypted by encryption method. Therefore, only the doctor and the patient can see the video. We do not record the video call. We may also take camera permission for better video calling services.
Our privacy policy explains how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that we can use such data in accordance with the privacy policy. We collect a variety of information that you provide directly to us. We process your information when necessary to provide you with the Services that you have requested when accepting our T&C, or where we have obtained your prior consent, or where we have a legitimate interest to do so. For example, we may have a legitimate interest to process your information for security, testing, maintenance, and enhancement purposes of the Services we provide to you, or for analytics, research, and reporting purposes. In the extreme circumstances, due to life-saving measures arising from your health condition, we may be constrained to use or share your personal information with third parties for your own benefit. We will only use your personal information for providing and improving the Services.
Important Definitions
When we use the term “Personal Information” in this Privacy Policy, we mean information about you that is personally identifiable to you, such as your contact information (e.g. name, email address, mobile numberphotograph, address, date of birth, mother’s name, father’s name, signature, national identity card number, birth and death registration number, finger print, passport number, bank account number, driving license, e-TIN number, electronic or digital signature, username, credit or debit card number, voice print, retina image, iris image, DNA profile, security related question or any other identification), personally identifiable health or medical information such as your patient records, reports, documents, images, diagnostics, data etc (digital or otherwise) utilized in the telemedicine consultation, and any other non-public information that is associated with such information. When we use the term “De-Identified Information”, we mean information that is neither used nor intended to be used to personally identify an individual. When we use the term “Cookies”, we mean the small pieces of information that a Platform sends to your browser while you are viewing a website. When we use the term “Pixel”, we mean the HTML code snippet that may be embedded in certain parts of the Platform to collect information about the device that you use to access the Platform and your use of the Platform that may be shared with third parties in accordance with this Privacy Policy. Lastly, when we use the term “User”, we mean the user of this Platform, either as a patient or doctor/health-care service provider.
The Information we collect or maintain may include:
For patients:
Personal Information including your name, age, email address, password, gender, phone logs, email records, chat/test record, video integration logs etc and other registration information. Health Information that the patient provides us, which may include information or records relating to your medical or health history, health status and laboratory testing results, diagnostic images, and other health related information. Health information about you prepared or obtained by the Doctor(s) who provide clinical services through the Platform such as medical and therapy records, treatment and examination notes, and other health related information. Information about the computer or mobile device you are using, such as what Internet browser you use, the kind of computer or mobile device you use, and other information about how you use the Platform. We may use Personal Information for the following purposes (subject to the restrictions relating to the use of Health Information described in Section I): To provide the Services. To improve healthcare quality through the performance of quality reviews and similar activities. To create De-identified Information such as aggregate statistics relating to the use of the Services. To notify the Users when Platform updates are available. To market and promote the Platform and the Services to Users. To fulfil any other purpose for which you provide us Personal Information. For the purposes described in Section I relating to the use of Health Information. For the purpose of transmitting or informing in-person care providers or medical institutions/hospitals/clinics for providing life-saving support. For any other purpose for which you give us authorization. We may also disclose Personal Information that we collect, or you provide.
Information We Collect via Technology
As you use the Platform or the Services, certain information may be passively collected by Cookies, navigational data like Uniform Resource Locators (URLs) and third-party tracking services, including: Platform Activity Information. We may keep track of some of the actions you take on the Platform, such as the content of searches you perform on the Platform. Access Device and Browser Information. When you access the Platform from a computer or other device, we may collect anonymous information from that device, such as your Internet protocol address, browser type, connection speed and access times (collectively, "Anonymous Information"). Cookies. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies to make the Platform and Services easier to use, to make our advertising better, and to protect both you and Robi Health Plus. You can instruct your browser, by changing its options, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. If you do not accept Cookies, however, you will not be able to stay logged in to the Platform. We may also use Pixels to make the Platform and Services easier to use and to make our advertising better by, for example, summarizing usage patterns. We presently do not honor "Do Not Track" requests across all parts of our Platform.
Real-Time Location. Certain features of the Platform use GPS technology to collect real-time information about the location of your device so that the Platform can connect you to the nearest hospital, pharmacy & ambulance services in the district where you are located. When accessing Google Maps services on our Platform, you are agreeing to Google's Terms of Service and Privacy Policy Mobile Services. We may collect non-personal information from your mobile device or computer. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include how you use the application(s) and information about the type of device or computer you use. In addition, in the event our application(s) crashes on your mobile device we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our application(s).
Analytics Tools. We use tools such as Firebase Analytics to help analyze how Users use the Platform. Such third parties may use cookies, APIs, and SDKs in our services to enable them to collect and analyze User and device related data and information on our behalf. Firebase Analytics uses Cookies to collect information such as how often users visit the Platform, what pages they visit, and what other Platforms they used prior to coming to the Platform. We use the information we get to improve our Platform and Services. Although Firebase Analytics plants a persistent Cookie on your web browser to identify you as a unique User the next time you visit the Platform, the Cookie cannot be used by anyone but Google. Google's ability to use and share information collected by Firebase Analytics about your visits to the Platform is restricted by the Firebase Analytics Terms of Use and the Google Privacy Policy.
Risk of storing PHI (Protected Health Information) on your mobile
When you use the App or Website there is a risk that your PHI will be stored unencrypted on your mobile. We take a variety of technical safeguards to make sure that your PHI does not leak onto your mobile, but we cannot guarantee that these safeguards work. Risk of our systems getting hacked and compromised We take a number of administrative, technical and physical safeguards to look after the PHI that we hold electronically on our servers. But despite these safeguards, no system is full-proof and we cannot guarantee that our systems and your PHI will not be hacked or otherwise compromised by unauthorized third parties. The rights you have over your PHI (Protected Health Information) Right to request that we limit how we use and share your PHI. There may be occasions when we cannot agree to your request. Right to request that we change or update information held in your medical record. There may be occasions when we cannot agree to your request. Right to request how we send you PHI. The electronic nature of our service limits our ability to agree to such requests.
How to contact Robi Health Plus to Use your Rights
Please write to us at: support@supernovatechbd.com
What if I have a Complaint?
If you believe that your privacy has been violated, you may file a complaint with us. Email: support@supernovatechbd.com
De-Identified Information.
We may use De-Identified Information created by us without restriction.
Information You Share With Third Parties.
This Platform Privacy Policy applies only to information we collect through the Platform and in email, text and other electronic communications set through or in connection with the Platform. This Platform Privacy Policy DOES NOT apply to information collected by any third party. When you click on links on the Platform you may leave our Platform. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy policies.
Modification of Information.
Members will be able to update some of their information through the Platform. Requests to modify any information may also be submitted to support@supernovatechbd.com
Limitations on Deletion of Information.
You may request deletion of your Personal Information by us, however, we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives and we may also retain anonymous information about your use of our services. Once we disclose some of your Personal Information to third parties, we may not be able to access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. After we delete Personal Information, we may retain De-Identified Data and will continue to use De-Identified Data as permitted under this Platform Privacy Policy.
Steps we take to keep your information secure.
We employ reasonable physical, electronic and managerial security methods to help protect against unauthorized access to Personal Information, such as encryption. But please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be perfectly secure. As a result, while we try to protect your Personal Information, we cannot ensure or guarantee the security of any information you transmit to us.
Right to Non-Discrimination
Robi Health Plus will not discriminate against you for exercising any of your privacy rights under law, or as set forth in this Platform Privacy Policy.
Changes to the Platform Privacy Policy.
This Privacy Policy is effective as of August 25, 2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We will post any revised version of the Platform Privacy Policy on this page. Continued use of our services following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. By using the Platform, you are agreeing to our collection, use and disposal of Personal Information and other data as described in this Platform Privacy Policy, both as it exists now and as it is changed from time to time. If you have questions or concerns about our Privacy Practices, or would like to report a violation, please contact us by sending an email to support@supernovatechbd.com